This tale tells the story of a pupil at the Higher School of Nursing who, having studied hard for one of the course exams, came across a very difficult question. The girl went about the exam, answering all the questions one by one until she read the last one: what was the name of the person in charge of cleaning the centre? The pupil was surprised. Was the question serious? What was the use of knowing the name of that person? Yes, she had seen her at times in the corridors, but she could hardly remember the colour of her uniform and she certainly had no idea of her name. Finally, she asked the teacher if the question really carried points in the exam. To which the teacher replied with a firm, “Of course. You will meet many people during your career and all of them are important. They all deserve your attention, even if all you do is smile or say “Hello”. The pupil understood the lesson and later found out the name of the lady in charge of the bathroom was called Dorothy.