Customer Service Advisor job description
Post JobDescription
Managing client communications is the chief responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
A Customer Service Advisor usually performs many of the following tasks:
• Handling enquiries
• Answering incoming calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence
Skills
• Being computer literate
• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven and positive
• Managing multiple tasks
• Meeting targets
• Administration and organisation
• Being sales oriented
Education
Employers require minimum qualifications from persons looking to work as Customer Service Advisors. Most Advisors may start out with:
• GCSEs
• NVQs
• HND/HNC
• High School Diplomas
Having higher qualifications such as a Bachelors Degree in Business, Marketing, Sales or Finance is always of greater asset.
Job Offer Trends
Overview According to our data, these are the percent of job offers for customer service advisor.
Last 12 months
Companies According to our data, by number of offers, these are the top companies that are hiring for customer service advisor.
Last 12 months
More companiesJob Types According to our data, in percentages, these are the top job types available for customer service advisor.
Categories According to our data, by number of offers, these are the most popular categories for customer service advisor.
Cities According to our data, by number of offers, these are the top locations to get hired for customer service advisor.
Loading map...
Salaries According to our data this is the average salary range offered for customer service advisor.
Customer Service Advisor Jobs
Latest Job Offers
-
£26000/annum
Weston-super-Mare, United Kingdom
-
£11.44/hour
Sutton on Trent, Nottinghamshire, United Kingdom
-
£10.90/hour
Bolton, Greater Manchester, United Kingdom
-
£22000 - £24000/annum
Hinckley, Leicestershire, United Kingdom
-
£21000 - £22000/annum
Southampton, Hampshire, United Kingdom
-
£24000/annum
Bromsgrove, Worcestershire, United Kingdom
-
£11.44/hour
Swindon, Wiltshire, United Kingdom
-
£12.51 Per hour (Employer Est.)
Dartford, England
-
£23000 - £27000/annum
Brockenhurst, United Kingdom
-
Senior Customer Service Advisor
£24K (Employer Est.)
Swanley, England
Most Popular Job Searches
- Senior Customer Service Advisor
- Sales Customer Service Advisor
- Technical Customer Service Advisor
- Customer Service Advisor Office
- Bt Customer Service Advisor
- Apprentice Customer Service Advisor
- French Speaking Customer Service Advisor
- Housing Repairs Customer Service Advisor
- Customer Service Advisor English&french
- Customer Service Insurance Advisor
Related Job Descriptions