Customer Service Engineer job description

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Description

Customer Service Engineer provides assistance to customers who have technical or maintenance issues. These engineers visit client locations to resolve issues and fix equipment. Job ascension, allows Customer Service Engineers to move on to Technical Sales Engineer or Project Engineer positions.
A Customer Service Engineer usually performs many of the following tasks:
• Guiding customers
• Providing customer training
•  Managing customer relationships
• Answering service requests
•  Preserving manuals and other product documentation
• Assisting technical sales engineers
•  Resolving client issues
• Visiting customer locations

Skills

• Answering customer calls professionally
• Being organized and responsible
• Being customer oriented
• Being quality and goal oriented
• Being confident and focused
• Organisation
• Being computer literate
• Understanding technical information
• Communication
• Being a good team player
• Managing interpersonal relationships

Education

Customer Service Engineers support electronic or electronically products specific to their specialisations. Therefore their studies may cover areas such as:
•    Manufacturing Engineering
•    Nanotechnology
•    Engineering Technology
•    Mechanical Engineering
•    Building Services Engineering
•    Construction Engineering
Employers accept job seekers with HNC, HND, NVQ, City and Guilds, Bachelors and Masters Degree qualifications. Engineers must have an aptitude for technical, mathematical and scientific data.

Overview According to our data, these are the percent of job offers for customer service engineer.

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Salaries According to our data this is the average salary range offered for customer service engineer.

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