Call Centre job descriptionPost Job
Call centre agents spend their shifts answering customer calls across a number of areas, including taking orders, handling complaints, answering enquiries, providing information and troubleshooting problems. A good command of English is an essential, as is a helpful, professional approach to customer service. Reports and call logs need to be kept and updated, and orders need to be processed and referred to the relevant dispatch department. An ability to recognise and prioritise certain issues is necessary, as is the right approach when handling customer complaints.
Applicants need to be computer-literate, although training in specific company software will be given. A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills. Many call centres work in shifts over a 24/7 period, especially if dealing with international calls from diverse time zones. Online retail call centres may have extremely busy periods around Christmas, making the ability to work under pressure important
Most call centres in the UK are located in the provinces or even in Ireland, and offer either part-time or full-time jobs. Hourly salaries for part-time work average around £7 to 8 per hour, with full-time positions paying on average £16,000 per annum.
Call Centres are centralised offices required to receive and transmit large volumes of telephone requests. These places offer information and product support to customers. Agents working on these companies also handle faxes, letters, emails and live chat sessions. They have their own workstations that include a computer for each worker.
Call Centre agents usually perform many of the following tasks:
• Resolving customer problems.
• Providing guidance.
• Advising about products in stock.
• Taking notes of conversations with customers.
• Selling products for telemarketing.
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Call Centre Jobs
Latest Job Offers
£ 18500.00 - £ 19300.00 Per Annum
England, England, UK
£8.20 - £8.72 Free Parking
South Shields, England
£19000 - £19500/annum
Erdington, City and Borough of Birmingham, United Kingdom
£11.00 - £12.71 per hour
Birmingham, West Midlands, West Midlands, UK
£17.13 - £18.21/annum OTE of £25,000
B68, Warley, Sandwell, United Kingdom
£9.78 Free Parking, Close to Local Bus Routes
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