Customer Service Representative job description

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Description

A Customer Service Representative is a very popular job position. They are found in many different industries or companies. These professionals provide a direct channel from the business to the customer. Representatives handle queries, contact customers, manage accounts, deal with client orders, and seek out prospective clientele.
Customer Service Representatives directly impact a company’s revenue, based on their performance and accomplishing set targets. They earn good salaries and benefits. Their job hours may vary, depending on shifts, overtime or business season.
A Customer Service Representative usually performs many of the following tasks:
• Checking financial records
• Implementing new working procedures
• Resolving customer problems
• Processing orders
• Supporting products and services
• Providing customer care

Skills

• Teamwork
• Customer relation and service
• Problem solving
• Information technology
• Being attentive and patient
• Networking
• Being persuasive and diligent
• Working in diverse companies
• Multitasking
• Being bilingual
• Administration and organisation
• Project management
• Being professional and diplomatic

Education

People who have GCSEs can work as Customer Service Representatives. This position requires them to be good listeners, communicators and respectful. They should always apply quality customer service techniques to resolve client issues.

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