Credit Control job description

Summary

The role of an individual working in credit control is to accept or reject applications for credit. When businesses or individuals apply for credit, the credit controller reviews financial reports, conducts interviews with representatives of the business or individuals and evaluates the applicant’s debt history. The job requires good analytical skills and the ability to interpret complex data
The day to day responsibilities of the job range from allocating payments, helping customers with queries and researching customer accounts to meeting with clients and scheduling appointments. Communication skills are essential and good credit controllers feel at ease talking to a wide range of customers
Most companies require a bachelor’s or master’s degree in business and there are numerous other qualifications that will aid in an application for a job in credit control, such as a CSA/City & Guilds diploma for the debt collecting industry. The average salary for those working in credit control is around £19,000 per year.

Description

Credit Controllers manage the accounts and credits of clients. They review credit applications, research client history and accept or reject them based on the information they find. They network with financial institutions such as banks, insurance companies and lenders.
These professionals work in a very demanding capacity and must manage many accounts monthly. They are always in constant contact with clients and calculate their credit risks. Credit Controllers have a comprehensive knowledge of the credit control system.
A Credit Control professional usually performs many of the following tasks:
•  Allocating payments
• Resolving customer queries
• Performing electronic invoicing
• Monitoring recovery procedures
• Researching customer accounts
• Preparing monthly reports
• Liaising with clients

Skills

• Communication
• Negotiating
• Meeting deadlines
• Being flexible to deal with multiple customer accounts
• Information technology
• Making decisions
• Being articulate and confident

Education

Having a Bachelors or Masters Degree in Business is helpful in this industry. Graduates can also attain various other qualifications or certification to work in Credit Control. These include:
•    CSA/City & Guilds Diploma for the Debt Collecting Industry
•    ICM Level 2 Diploma in Credit Management
•    ICM Level 3 Diploma in Credit Management
•    ICM Level 5 Diploma in Credit Management

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