Internal Communications job description

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Those working in internal communications help large organisations to keep all employees connected and effectively informed. These professionals are particularly important in major national and international corporations because it can be difficult for senior executives to ensure that all personnel stay updated regarding company messages and policies
Those working in this field are expected to aid in creating strategic communication plans, complete with step-by-step initiatives and advice to upper management regarding methodology and the applicable time frame for each initiative
Internal communications positions require jobholders to possess top-notch writing and speaking skills, as well as the ability to perform research and stay properly updated on current technologies, techniques and trends. Most positions will require applicants to hold a minimum of a bachelor’s degree in journalism, communications, marketing or a similar discipline
The average per annum salary for positions in this field is just under £40,000, however IC managers are more likely to see figures in excess of £50,000 per annum.


Internal Communications area is related to procedures and methods used to inform and engage employees inside a company. Internal Communications officers or managers are required to do these tasks by using several channels and methods including brief notes, newsletters, and other sources. They can work for any type of business such as commercial companies, local authorities, government departments, charities, among others.

An Internal Communications officer usually performs many of the following tasks:
• Encouraging communication inside a company.
• Managing events and seminars.
• Writing and sending e-mails.
• Working along with colleagues of the same company.
• Devising ways to keep workers up to date about company matters.


• Having interpersonal abilities.
• Being able to work with a team.
• Having attention to details.
• Being methodical and organized.
• Having competent knowledge about company and business they are working for.
• Being flexible and creative.
• Having excellent written and spoken communication abilities.
• Being proactive.
• Having competent project management skills.
• Being able to prioritise projects and tasks.


There are different qualification options suitable to be an Internal Communications officer or manager. Some degrees required for this area are Journalism, Communication, Marketing, or any other related subject. There also are postgraduate qualifications including the same subjects mentioned before plus Psychology, English, Advertising, among others.

Some employers require degrees related to public relations, business administration, media studies, and other related qualifications. One recommendation is to have a qualification from The Chartered Institute of Public Relations or The Chartered Institute of Marketing.

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