Service Technician job description

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Description

Service Technicians are responsible for going to client locations and fixing any machine or equipment that might have become problematic, for the customer. Some technicians operate from within the company and access equipment remotely. This is continuously applicable in the computer industry.
A Service Technician usually performs many of the following tasks:
• Answering telephone enquiries
•  Maintaining technical knowledge
• Evaluating information
•  Promoting the business
• Doing repair work
• Servicing equipment
•  Assisting customers

Skills

• Being systematic and accurate
• Self motivation
• Oral and written communication
• Good listening skills
• Planning and organising
• Being detail oriented and observant
• Logical thinking
• Understanding numeric data
• Information technology
• Managing work relationships
• Networking
• Being professional and respectful
• Customer service and relations
• Team oriented

Education

To become a Service Technician, interested persons are only required to have minimum qualifications. These should include either:
•    GCSE
•    HNC/HND
•    High School Diploma
Some Technicians have Bachelors degree qualifications in areas such as Engineering, Computer Science, Maintenance and Mechanical engineering. Their qualifications often align with the product or service they are servicing.

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