Telesales job description

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Telesales operators usually work in a call centre, contacting potential customers and presenting a company’s product or services in order to maximise sales. Market research is sometimes another aspect of this role. Applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a customer to purchase, place an order or agree to a trial period. The ability to use relevant computer systems is vital for this position as is the ability to use initiative and think quickly
The average salary for the job is £18,000 per year. The successful applicant will be required to demonstrate a good level of communications and a persuasive telephone manner. Applicants who demonstrate experienced sales techniques will be at an advantage in securing a position. Specific qualifications are rarely required for this job as training is usually provided in-house and it is often possible for staff to achieve further qualifications in telesales.

Description

Telesales professionals do a lot of cold calling. They work primarily with the telephone and contact numerous clients daily. These professionals are very informed on the products and services offered by their companies and receive training in various sales techniques.
A Telesales professional usually performs many of the following tasks:
• Managing databases
• Generating new business
• Managing accounts
• Meeting targets
• Helping clients
• Calling prospective clients
• Up-selling

Skills

• Being a hard worker, motivated, proactive and enthusiastic
• Team work in sales oriented environments
• Information technology
• Time management
• Planning
• Being courteous, professional and persistent
• Multitasking
• Stress management
• Prioritising
• Being flexible

Education

Telesales professionals have qualifications in Business related areas. As in any sales profession, skills are more important and therefore candidates with Bachelors Degrees, GCSE and other lesser qualifications are eligible for this position.

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